Shipping policy

Shipping & Privacy Policy

At Safex Place, we understand that your personal health and wellness choices are completely private. That is why we are committed to delivering your orders with 100% confidentiality, premium speed, and reliable handling across Pakistan.

1. 100% Discreet Packaging (Our Privacy Guarantee)

We strictly protect your privacy at every stage of delivery.

  • Zero Branding: Your order will be packed in a completely plain, unbranded, and solid secure flyer.

  • No Product Names: The shipping label attached to the parcel will never mention product names, descriptions, or brand names.

  • Confidential Billing: Only essential customer delivery details and the total amount will be visible on the external package.

2. Delivery Timelines

We process and dispatch all orders within 24 hours of confirmation to ensure your wellness essentials reach you when you need them.

  • Major Cities (Lahore, Karachi, Islamabad, Rawalpindi): Delivered within 1 to 3 business days.

  • Rest of Pakistan (Other Cities & Districts): Delivered within 3 to 5 business days.

Note: Deliveries may occasionally experience minor delays during public holidays, extreme weather conditions, or high-volume sale events.

3. Shipping Charges

  • Standard Shipping: A flat shipping fee of Rs. 149 applies to all standard orders nationwide.

  • Free Shipping Offer: Enjoy FREE delivery on all orders above Rs. 3,000.

4. Payment Methods

To offer maximum convenience, we support multiple flexible payment parameters:

  • Cash on Delivery (COD): Pay securely with cash directly to the courier agent upon receiving your private package at your doorstep.

  • Digital Pre-Payments: Secure digital payments via EasyPaisa, JazzCash, or Direct Bank Transfer are available during checkout.

5. Order Tracking & Support

As soon as your package is handed over to our trusted courier partners, a unique tracking number will be sent to you via SMS/Email.

  • You can seamlessly track your shipment status live.

  • For any delivery modifications or urgent inquiries, our customer care team is available to assist you discreetly.